Quality You Can Trust… AMC uses a cost and quality management
program to keep costs low and quality consistently high. Our highly experienced
staff of Account Executives, Supervisors, Customer Service Representatives, Office
Managers, and General Manager have a combined total of over 75 years of experience
which is utilized for the effective management of cost and quality for each of our accounts.
Our management system ensures that you will have cost-effective, high quality service.
If our cleaning crew ever does fall short of your expectations, you can be assured
of a very fast response in correcting any deficiencies and issues.
Our supervisors must demonstrate high proficiency and responsibility in managing
your account. The broad experience and knowledge possessed by our staff of supervisors
ensures that you will receive a cleaning service of the highest caliber.
Our supervisors will thoroughly inspect your account twice per month (or more often
if necessary) using proprietary Advanced Maintenance Concepts Quality Performance
Form (QPF) to identify any janitorial work, which needs improvement. The supervisor
ensures that any deficient work gets corrected while he is present at the job site.
A copy of the supervisor’s written evaluation (QPF) is given to the cleaning crew
and the original is given to our office managers for quality control & monitoring
purposes and is kept in your file. This quality inspections plan ensures that you
will receive high quality cleaning for your specific cleaning requirements.
The customer service representative responsible for your account will contact you
on a monthly basis (or more often if necessary) to inquire whether our cleaning
is satisfactory. Your feedback is greatly appreciated and relayed immediately to
our supervision staff and cleaning crew.
The account executive responsible for your account will personally visit you twice
per month (or more often if necessary). Our account executive will be glad to hear
your comments or suggestions regarding our cleaning and this personal meeting gives
us a chance to see first hand any areas of concern our customers may have.
Advanced Maintenance Concepts is a Proud Member of the Pacific Association of the building Service Contractors Organization (PABSCO) and of the Building Service Contractors Association International.
Our Supervisor has 25 years of experience and is a member of the Clean Management Institute Certified Technicians for Carpet and Floor Cleaning.
"We never sub-contract - only fully insured employees on payroll will visit your
office."
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